services

*GENERAL RETURN POLICY:

1)Valid time for refund: Within 7 days from the purchased item received.Valid time for replacement: Within 30 days from the purchased item received.
2)The customer should keep the original appearance of the product including: Product itself, Trademark, no clear damage or stain on the package.
3)Not satisfied with product or the item is inconsistent with original order.
4)When returning the product, the customer could selecting either replacement or repair. The customer should following the instruction from the manufacture when request repair services.
5)When returning the product, the customer should showing the sales receipt, signed courier post receipt or any other receipt with purchase time.
6)When the customer raised the dispute with the returned product. Tiexue Junke will review the dispute case file for further process. If the case file need negotiation, the collaboration time will not count into the total time for returning of the product. The return process mayextended according to the situation.
7)The returning requirements may following the repair principles from the manufacture, any damages which is not caused by the manufacture will not accept for replacement or refund. Please review the warranty principle according to the subsection in this document.
8)We do not accept regular post for returning the product. Please using expressed courier post services to secure the returned product.
9)When returning the product, please also sending back the invoices and any free gifts.
10)Returning address: No.58 Heilongtan Road, Xibeiwang Town, Haidian District, Beijing Contact person: Liu Ying Chun Tel: +86-10-62677333.

*IN THE FOLLOWING SITUATIONS, TIEXUE JUNKE MAY HAVE RIGHT TO REFUSE FOR REFUND OR REPLACEMENT OF THE PRODUCT:

1)The returned product are not meet one of the return policies.
2) Items are unable to resale due to the damages caused by customers (not caused by product itself or transport).
3)he item is damaged due to the individual reasons such as self-modified, washing, oil, embroider, or over usage. Tiexue Junke will not accept these kind of returned product.
4)The Series No. and packages may change due to manufacture production. Such reasons will not be accepted for returning the product.
5)Missing parts or package got severe damages, Tiexue Junke will not accept these kind of returning product unless the product itself got quality issues.
6)The customer call for return of the product repeatedly more than three times during the valid time of return.
7)Customer request the replacement for the product not listed in our stores.
8)The consumption goods which is not described in the consumer production law or any regulation published by Chinese authority.
9)The damages or quality issues not described on the warranty principle published by manufacture.
10)Underwear, socks or other personal dressing without severe quality issues.
11)Missing the brand tags, warranty, instruction books or accessories.

*REPAIR POLICIES:FOR DIFFERENT TYPE OF PRODUCT,THE WARRANTY RANGE AND REPAIR TIME MAY DIFFERENTLY. PLEASE CHECH THE SUBSECTION OF THIS DOCUMENT OR CALL OUR CUSTOMER SERVICE RESENTATIVES

*COST COVERAGE:

1.The shipping fees will be paid by Tiexue Junke if the quality issue was caused by the product itself.
2.The customer will cover the cost shipment if the returned product without any quality issues caused by itself.
3.For the watch product, if the watchband, chain, surface or battery got some quality issues, we suggest customers cover the cost of shipping and sending it back to us for repair.
4.We refusing any kind of ‘freight collect’ when customer shipping back the product with courier post. The customer should make payment for courier post first and then issue the refund from Tiexue Junke with courier post receipt. Tiexue Junke will not responsible for the faultdelivery when customer shipping back the product.
5.Tiexue Junke will not responsible for the failed delivery if it was caused by courier post.
6.To compensate the price difference or delivery fees, please check the link below:http://www.junph.com/html/product1585.html.

SUBSECTION

*AFTER SALES POLICIES

DETAILS BELOW:

1)The customers should keep the original appearance of the product.
2) If you are not satisfied for your purchased items or the received items are inconsistent with the original order. You can select return or replacement for another product. If the replaced product require the compensation for the price difference, we will not dispatch the replacedproduct until you paid the compensate money.
3)When returning the product, the customer could selecting either replacement or repair. The customer should following the instruction from the manufacture when request repair services.
4)When returning the product, the customer should showing the sales receipt, signed courier post receipt or any other receipt with purchase time.
5)When the customer raised the dispute with the returned product. Tiexue Junke will review the dispute case file for further process. If the case file need negotiation, the collaboration time will not count into the total time for returning of the product. The return process mayextended according to the situation.
6)When returning the product, please also sending back the invoices and any free gifts.
7)We do not accept regular post for returning the product.
8)Dragontooth N-3B buttons may have eight out of ten-thousandth damage rate. So we will cover the free repair and shipping fees within 3 years.

THE FOLLOWING SITUATIONS MAY REFUSE THE RETURN OR REPLACEMENT OF THE PRODUCT:

1)The returned product are not meet one of the return policies.
2)Underwear, socks or other personal dressing without severe quality issues.
3)The item is damaged due to the individual reasons such as self-modified, washing, oil, embroider, or over usage. Tiexue Junke will not accept these kind of returned product.
4)The returned product without free gift.
5)Damaged package or miss parts with product (such as buttons, brand tags) will not accepted for replacement or refund.

FOOTWEAR AFTERSALES DETAILS:

VALID DATE FOR THE FOOTWEAR WARRANTY:

The customer can refund for the shoes within in 7 days after the purchased date of product. (The date recorded on the receipt) The full-gain leather sport shoes have three month warranty for replacement. The general sport shoes have one moth warranty for replacement.

1)Refund: within 7 days after purchased the product, if the shoes is not fit for foots.
2)Return: Free replacement for the following situation:
- 1)Fracturing on any part of the shoes (such as outsole, upper or heel). The customer can request for the replacement.
- 2)The package of the footwear product should maintain clean and tidy.
- 3)Please keep the wrap with product and return it back to us.
3)Repair: When using the product within the warranty time, it appears tackles, off-line, heel abscission, the customer can request a free repair. If the product is no long in warranty time, we will charge for the repair and returning fees.

IN THE FOLLOWING SITUATIONS WE DO NOT GUARANTEE FOR THE RETURN, REFUND OR REPAIR:

1)The severe damages caused by customer self without proper maintaining or restore.
2)The customer self-modified or repair the product.
3)Without warranty document or proper receipt.
4)Product purchased over three months warranty
5)Product tagged as surplus, defective or B level product.

THE FOLLOWING SITUATIONS WILL REFUSE FOR RETURN OR REFUND:

1)Boots: Wear and tear，manually damages (holes, scratches, patches and rusty) and manually damages for Gore-Tex liner.
2)Burned or overheat by the heating devices, damaged package or miss parts with the product such as brand tags, stickers, invoices will not accepted for replacement or refund.
3)The surface damaged for the turning shoes or dull polished shoes.
4)The items within the gift or product set will not acceptable for shipping back separately.
5)The gift doesn’t returned with the original product.

DETAILS:

1.The customers should keep the original appearance of the product: including product itself, trademark, no stain on the package or scratch.
2.If you are not satisfied for your purchased items or the received items are inconsistent with the original order. You can select return or replacement for another product. If the replaced product require the compensation for the price difference, we will not dispatch the replaced product until you paid the compensate money.
3.When returning the product, the customer could selecting either replacement or repair. The customer should following the instruction from the manufacture when request repair services.
4.When returning the product, the customer should showing the sales receipt, signed courier post receipt or any other receipt with purchase time.
5.When the customer raised the dispute with the returned product. Tiexue Junke will review the dispute case file for further process. If the case file need negotiation, the collaboration time will not count into the total time for returning of the product. The return process may extended according to the situation.
6.The returning requirements may following the repair principles from the manufacture, any damages which is not caused by the manufacture will not accept for replacement or refund.
7.We do not accept regular post for returning the product. Please using expressed courier post services to secure the returned product.

*IN THE FOLLOWING SITUATIONS, TIEXUE JUNKE MAY HAVE RIGHT TO REFUSE FOR REFUND OR REPLACEMENT OF THE PRODUCT:

1)The returned product are not meet one of the return policies.
2)Items are unable to resale due to the damages caused by customers (not caused by product itself or transport).
3)The items within the gift or product set will not acceptable for shipping back separately.
4)The returned product without free gift.
5)Damaged package, miss parts with product, no receipt, warranty or invoices
6)Scratch, abrasion or colour fading due to the customer’s miss con

WARRANTY POLICIES FOR FOLLOWING PRODUCTS:

1)For ReadyRun Eyewear: The consumer should check the quality issues of the product before purchase, especially for the scratches. We do not replacement for the lens of the product. If you find other parts of the product got the quality issues, please sending it back to our company’s HQ. You can select either replacement for a new one or repair. Please filling the customer information card and kindly noticed that we will charge for repair if the product is over one year warranty.
2)We do not repair AO and Swiss Eye products (Please issue replacement within 30 days if you find any problem with the product of these two brand)
3)For more details of repair policies, please call our customer service representative.

DETAILS:

1.The customers should keep the original appearance of the product: including product itself, trademark, no stain on the package or scratch.
2.In the following situations you can issue a replacement or refund:
- -Not satisfied with the product
- -The item is inconsistent with original order
- -Luminous system got problems (such as lighting problem or luminous colors)
- -Not accurate with watch hand
- -Functional problem
If the replaced product require the compensation for the price difference, we will not dispatch the new product to you until you paid those compensate money.
3.When returning the product, the customer could selecting either replacement or repair. The customer should following the instruction from the manufacture when request repair services.
4.When returning the product, the customer should showing the sales receipt, signed courier post receipt or any other receipt with purchase time.
5.When the customer raised the dispute with the returned product. Tiexue Junke will review the dispute case file for further process. If the case file need negotiation, the collaboration time will not count into the total time for returning of the product. The return process may extended according to the situation.
6.The returning requirements may following the repair principles from the manufacture, any damages which is not caused by the manufacture will not accept for replacement or refund.
7.We do not accept regular post for returning the product. Please using expressed courier post services to secure the returned product.

*IN THE FOLLOWING SITUATIONS,TIEXUE JUNKE MAY HAVE RIGHT TO REFUSE FOR REFUND OR REPLACEMENT OF THE PRODUCT:

1)The returned product are not meet one of the return policies.
2)Items are unable to resale due to the damages caused by customers (not caused by product itself or transport).
3)The following parts damaged when using the product we will not accept replacement or refund.
- -Watchband
- -Watch cover
- -Watch chain
- -Battery
4)Self-modified the watch, or any miss conduct make the holes, scratches, patches and corrosion. Tiexue Junke will not accept refund or replacement for such situations.
5)Missing warranty or invoices.
6)The item ID is different away from our original issued product ID.
7)The items within the gift or product set will not acceptable for shipping back separately.
8)The returned product without free gift.
9)Damaged package, missing parts of the product, brand tag, warranty or invoices is missing.

WARRANTY POLICIES FOR MORE DETAILS:

please calling our customer service representative for more details of different brands.

DETAILS:

1.The customers should keep the original appearance of the product: including product itself, trademark, no stain on the package or scratch.
2.If you are not satisfied for your purchased items or the received items are inconsistent with the original order. You can select return or replacement for another product. If the replaced product require the compensation for the price difference, we will not dispatch the replaced product until you paid the compensate money.
3.When returning the product, the customer could selecting either replacement or repair. The customer should following the instruction from the manufacture when request repair services.
4.When returning the product, the customer should showing the sales receipt, signed courier post receipt or any other receipt with purchase time.
5.When the customer raised the dispute with the returned product. Tiexue Junke will review the dispute case file for further process. If the case file need negotiation, the collaboration time will not count into the total time for returning of the product. The return process may extended according to the situation.
6.Each different brand have its own return policies issue by their manufactures. If the damages or quality issue are not caused by customers, we can accept refund or replacement.
7.We do not accept regular post for returning the product. Please using expressed courier post services to secure the returned product.

*IN THE FOLLOWING SITUATIONS, TIEXUE JUNKE MAY HAVE RIGHT TO REFUSE FOR REFUND OR REPLACEMENT OF THE PRODUCT:

1)The returned product are not meet one of the return policies.
2)Items are unable to resale due to the damages caused by customers (not caused by product itself or transport).
3)Package damaged, missing parts of the product, brand tag, invoices.
4)Item been used and self-modified (such as re-sized, washed, oiled)
5)The damaged or quality issues not approved or recognized by the manufacture
6)The returned product without free gift.

WARRANTY REGULATION:

The return policies may different according to different brands. Please calling our customer service representatives for more details.

SPECIAL LEATHER:

1)Item damages caused by its own quality issues, can be warranted with 6 months. If the item damages caused by consumers, we will not accept any refund or replacement.
2)Item damages caused by its own quality issues, we will handing the repair and cover the cost of the product repairmen.

DETAILS:

1.The customers should keep the original appearance of the product: including product itself, trademark, no stain on the package or scratch.
2.If you are not satisfied for your purchased items or the received items are inconsistent with the original order. You can select return or replacement for another product. If the replaced product require the compensation for the price difference, we will not dispatch the replaced product until you paid the compensate money.
3.When returning the product, the customer could selecting either replacement or repair. The customer should following the instruction from the manufacture when request repair services.
4.When returning the product, the customer should showing the sales receipt, signed courier post receipt or any other receipt with purchase time.
5.When the customer raised the dispute with the returned product. Tiexue Junke will review the dispute case file for further process. If the case file need negotiation, the collaboration time will not count into the total time for returning of the product. The return process may extended according to the situation.
6.The returning requirements may following the repair principles from the manufacture, any damages which is not caused by the manufacture will not accept for replacement or refund. If there are foreign matter inside the product or missing parts, we can arrange the replacement and refund.
7.We do not accept regular post for returning the product. Please using expressed courier post services to secure the returned product.

*IN THE FOLLOWING SITUATIONS,TIEXUE JUNKE MAY HAVE RIGHT TO REFUSE FOR REFUND OR REPLACEMENT OF THE PRODUCT:

1)The returned product are not meet one of the return policies.
2)Items are unable to resale due to the damages caused by customers (not caused by product itself or transport).
3)The items within the gift or product set will not acceptable for shipping back separately.
4)When returning the product, please also sending back the invoices and any free gifts.
5)Package damaged, missing parts of the product, brand tag, invoices.

REPAIR POLICIES:

1)Any optics products can be free repaired within the warranty time. (Yukon and Nikon products for one year warranty and Steiner for 10/30 years. For more details please calling our customer service representatives)
2)The customer mush show their receipt or invoices for repairment services.
3)Accidently damages such as falling on the ground, misconduct on maintaining will not be accepted for the free repairment services.
4)The warranty will not extended the consumption accessories of the optics product.
5)For the personal caused damages on the product, the customer will cover the repair and shipment fees.
6)For different brands, please calling our customer services for more details.

DETAILS:

REFUND AND REPLACEMENT POLICIES:

1.The customers should keep the original appearance of the product: including product itself, trademark, no stain on the package or scratch.
2.If you are not satisfied for your purchased items or the received items are inconsistent with the original order. You can select return or replacement for another product. If the replaced product require the compensation for the price difference, we will not dispatch the replaced product until you paid the compensate money.
3.When returning the product, the customer could selecting either replacement or repair. The customer should following the instruction from the manufacture when request repair services.
4.When returning the product, the customer should showing the sales receipt, signed courier post receipt or any other receipt with purchase time.
5.When the customer raised the dispute with the returned product. Tiexue Junke will review the dispute case file for further process. If the case file need negotiation, the collaboration time will not count into the total time for returning of the product. The return process may extended according to the situation.
6.The returning requirements may following the repair principles from the manufacture, any damages which is not caused by the manufacture will not accept for replacement or refund.
7.We do not accept regular post for returning the product. Please using expressed courier post services to secure the returned product.

*IN THE FOLLOWING SITUATIONS,TIEXUE JUNKE MAY HAVE RIGHT TO REFUSE FOR REFUND OR REPLACEMENT OF THE PRODUCT:

1.The returned product are not meet one of the return policies.
2.Items are unable to resale due to the damages caused by customers (not caused by product itself or transport).
3.The items within the gift or product set will not acceptable for shipping back separately.
4.When returning the product, please also sending back the invoices and any free gifts.
5.Package damaged, missing parts of the product, brand tag, invoices.

THE FOLLOWING SITUATIONS WILL REFUSED DIRECTLY BY OUR CUSTOMER SERVICE REPRESENTATIVES:

-Man-induced damages of the product, re-modified or reassembly of the product
-Miss conduct or miss handling of the product (miss setup the battery)
-Leakage of the corrosion liquid on the products.

DETAILS:

REFUND AND REPLACEMENT POLICIES:

1.The customers should keep the original appearance of the product: including product itself, trademark, no stain on the package or scratch.
2.If you are not satisfied for your purchased items or the received items are inconsistent with the original order. You can select return or replacement for another product. If the replaced product require the compensation for the price difference, we will not dispatch the replaced product until you paid the compensate money.
3.When returning the product, the customer could selecting either replacement or repair. The customer should following the instruction from the manufacture when request repair services.
4.When returning the product, the customer should showing the sales receipt, signed courier post receipt or any other receipt with purchase time.
5.When the customer raised the dispute with the returned product. Tiexue Junke will review the dispute case file for further process. If the case file need negotiation, the collaboration time will not count into the total time for returning of the product. The return process may extended according to the situation.
6.The returning requirements may following the repair principles from the manufacture, any damages which is not caused by the manufacture will not accept for replacement or refund.
7.We do not accept regular post for returning the product. Please using expressed courier post services to secure the returned product.

*IN THE FOLLOWING SITUATIONS,TIEXUE JUNKE MAY HAVE RIGHT TO REFUSE FOR REFUND OR REPLACEMENT OF THE PRODUCT:

1.The returned product are not meet one of the return policies.
2.Items are unable to resale due to the damages caused by customers (not caused by product itself or transport).
3.The items within the gift or product set will not acceptable for shipping back separately.
4.When returning the product, please also sending back the invoices and any free gifts.
5.Package damaged, missing parts of the product, brand tag, invoices.

DETAILS:

REFUND AND REPLACEMENT POLICIES:

1.The customers should keep the original appearance of the product: including product itself, trademark, no stain on the package or scratch.
2.If you are not satisfied for your purchased items or the received items are inconsistent with the original order. You can select return or replacement for another product. If the replaced product require the compensation for the price difference, we will not dispatch the replaced product until you paid the compensate money.
3.When returning the product, the customer could selecting either replacement or repair. The customer should following the instruction from the manufacture when request repair services.
4.When returning the product, the customer should showing the sales receipt, signed courier post receipt or any other receipt with purchase time.
5.When the customer raised the dispute with the returned product. Tiexue Junke will review the dispute case file for further process. If the case file need negotiation, the collaboration time will not count into the total time for returning of the product. The return process may extended according to the situation.
6.The returning requirements may following the repair principles from the manufacture, any damages which is not caused by the manufacture will not accept for replacement or refund.
7.We do not accept regular post for returning the product. Please using expressed courier post services to secure the returned product.

*IN THE FOLLOWING SITUATIONS,TIEXUE JUNKE MAY HAVE RIGHT TO REFUSE FOR REFUND OR REPLACEMENT OF THE PRODUCT:

1.The returned product are not meet one of the return policies.
2.Items are unable to resale due to the damages caused by customers (not caused by product itself or transport).
3.The items within the gift or product set will not acceptable for shipping back separately.
4.When returning the product, please also sending back the invoices and any free gifts.
5.Package damaged, missing parts of the product, brand tag, invoices.

DETAILS:

REFUND AND REPLACEMENT POLICIES:

1.The customers should keep the original appearance of the product: including product itself, trademark, no stain on the package or scratch.
2.If you are not satisfied for your purchased items or the received items are inconsistent with the original order. You can select return or replacement for another product. If the replaced product require the compensation for the price difference, we will not dispatch the replaced product until you paid the compensate money.
3.When returning the product, the customer could selecting either replacement or repair. The customer should following the instruction from the manufacture when request repair services.
4.When returning the product, the customer should showing the sales receipt, signed courier post receipt or any other receipt with purchase time.
5.When the customer raised the dispute with the returned product. Tiexue Junke will review the dispute case file for further process. If the case file need negotiation, the collaboration time will not count into the total time for returning of the product. The return process may extended according to the situation.
6.The returning requirements may following the repair principles from the manufacture, any damages which is not caused by the manufacture will not accept for replacement or refund.
7.We do not accept regular post for returning the product. Please using expressed courier post services to secure the returned product.

*IN THE FOLLOWING SITUATIONS,TIEXUE JUNKE MAY HAVE RIGHT TO REFUSE FOR REFUND OR REPLACEMENT OF THE PRODUCT:

1.The returned product are not meet one of the return policies.
2.Items are unable to resale due to the damages caused by customers (not caused by product itself or transport).
3.The items within the gift or product set will not acceptable for shipping back separately.
4.When returning the product, please also sending back the invoices and any free gifts.
5.Package damaged, missing parts of the product, brand tag, invoices.

RETURN DEMONSTARTION FLOW CHART

*PLEASE SELECT CATALOGS FOR MORE DETAILS:

*GENERAL RETURN POLICY:

*IN THE FOLLOWING SITUATIONS, TIEXUE JUNKE MAY HAVE RIGHT TO REFUSE FOR REFUND OR REPLACEMENT OF THE PRODUCT:

*REPAIR POLICIES:FOR DIFFERENT TYPE OF PRODUCT,THE WARRANTY RANGE AND REPAIR TIME MAY DIFFERENTLY. PLEASE CHECH THE SUBSECTION OF THIS DOCUMENT OR CALL OUR CUSTOMER SERVICE RESENTATIVES

*COST COVERAGE:

SUBSECTION